5w40 Terms & Conditions — everything you need to know, in plain language

1. General Terms

5w40 An internationally licensed online gaming and Sports Betting platform. By accessing our website or app, you are deemed to have accepted these Terms & Conditions.

These Terms & Conditions apply to all users in Bangladesh and every other region where our services are available. 5w40 The right to modify these Terms & Conditions at any time is reserved.

• It is your responsibility to read and comply with these Terms
• Using the platform = agreeing to the terms
• Non-compliance may result in account suspension
• You'll be notified by email of any updates

2. Account Registration

5w40Accurate information is required when registering an account. Accounts created with false or incorrect details may be suspended at any time and balances may be forfeited.

One account per person

Each person may only hold one account. Any attempt to create multiple accounts using the same device, IP address, or identity will result in all associated accounts being closed.

Information required for registration

• Full name (as it appears on your National ID)
• Valid Bangladeshi mobile number
• Date of birth (required to verify you are 18+)
• Email address (optional but recommended)
• Preferred payment method

3. Age Verification

5w40The minimum age to participate is 18. We strictly prohibit underage gaming and enforce this policy without exception.

Proof of age — such as a National ID, passport, or birth certificate — may be requested at any time. Withdrawals may be held until your age is verified.

4. Deposits & Withdrawals

5w40Deposits and withdrawals are supported via multiple payment methods. Each method has its own limits and processing times.

Withdrawal Policy

• Account verification must be completed before any withdrawal can be processed.
• A maximum of three withdrawal requests may be submitted per day.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• Additional verification may be required for suspicious transactions.
• Anti-Money Laundering (AML) policies are strictly followed.

5. Betting Rules

5w40Before placing bets on , it is important to read the specific rules for each game or sport. The general rules are outlined below.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is cancelled due to a technical issue, the full stake will be refunded.
• If a match is cancelled or abandoned, all related bets will be voided.
• If there is an obvious error after odds are published 5w40 reserves the right to void that bet.
• Arbitrage betting, the use of bots, and any form of system exploitation are strictly prohibited.

Minimum & Maximum Bet Limits

6. Bonuses & Promotions

5w40Specific conditions must be met to claim bonuses and promotional offers. Full terms for each bonus are listed on the Promotions page.

General Bonus Terms

• Wagering Requirement: Most bonuses require a specific number of wagers before withdrawal (typically 10x–30x).
• Validity: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Multiple Bonuses: Multiple bonuses generally cannot be used simultaneously.
• Bonus abuse: If bonus abuse is found, your account may be suspended and your balance forfeited.
• Welcome Bonus: The welcome bonus is available to each member once only.

7. Fraud & Prohibited Activities

5w40 The following activities are strictly prohibited to maintain the integrity of the platform.

• Opening an account using a false identity or another person's information
• Creating multiple accounts
• Using bots, scripts, or automated software
• Using stolen or unauthorized payment methods
• Placing bets using match-fixing or insider information
• Misusing the platform for money laundering or terrorist financing
• Exploiting system vulnerabilities or bugs

If fraud is suspected, the account will be suspended immediately and the relevant authorities will be notified.

8. Privacy Policy

Protecting your personal information is our top priority. 5w40 We never sell your information to third parties.

The information we collect is used solely for service improvement, fraud prevention, and compliance with legal obligations. For more details, please refer to our Privacy Policy View page.

9. Responsible Gaming

5w40 We believe gaming is for entertainment — not addiction. We encourage all users to play responsibly.

If you feel that gaming is having a negative impact on your life, please make use of our Responsible Gaming tools:

• Set daily, weekly, and monthly deposit limits
• Temporary gaming break
• Permanent Self-Exclusion
• Reality Check Notifications

For more details, see: Responsible Gaming page.

10. Account Closure & Suspension

5w40 An account may be closed or suspended for the following reasons:

• Breach of Terms & Conditions
• Suspected or Confirmed Fraud
• Providing False Information
• If found to be underage
• Legal obligations

Users may close their account at any time. We recommend withdrawing any remaining balance before doing so.

11. Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We aim to resolve most issues within 24 hours.

If the matter cannot be resolved through customer support, you may escalate it to our licensing authority. For all dispute resolution, 5w40's decision shall be final.

12. Changes to Terms

5w40 We reserve the right to update these Terms & Conditions at any time. For significant changes, you will be notified in advance via email or push notification.

Continuing to use the platform after any changes have been made constitutes your acceptance of the updated Terms. We recommend checking this page regularly.

13. Contact Us

If you have any questions about these Terms & Conditions, please get in touch: